Terms & Conditions

Last updated: 23 September 2026

ABOUT US

This website is operated by Glow-Tech Lighting Limited, trading as Everglo.

Registered office:
Unit 17 Grosvenor Way
London
England
E5 9ND

Company number: 14964472
Email: info@theeverglo.com

References to “Everglo”, “we”, “us” or “our” in these terms mean Glow-Tech Lighting Limited.

THESE TERMS

These Terms and Conditions apply when you purchase products from theeverglo.com. Please read them carefully before placing an order.

By placing an order, you confirm that you accept these terms. These terms do not affect your statutory rights.

These terms are intended primarily for customers purchasing as consumers. Business and trade orders may be subject to additional or separate terms agreed with us.

OUR PRODUCTS

We take reasonable care to ensure that product descriptions, specifications, finishes, prices and images are accurate.

Colours and finishes may appear slightly different depending on lighting, photography and screen settings. Natural variations may also occur between production batches.

Measurements are approximate unless expressly stated otherwise. Customers and installers must check all dimensions, specifications and installation requirements before installation.

PLACING AN ORDER

After placing an order, you will receive an acknowledgement email. This confirms that we have received your order but does not necessarily mean that it has been accepted.

A contract is formed when we send confirmation that your order has been accepted or dispatched.

We may decline or cancel an order where:

• A product is unavailable
• The price or product information contains an obvious error
• Payment cannot be authorised
• We cannot deliver to the address provided
• We reasonably suspect fraud or misuse of the website

If payment has already been taken for a cancelled order, we will issue a refund.

PRICES AND PAYMENT

Prices are shown in pounds sterling and include VAT where applicable, unless clearly stated otherwise.

Delivery charges and any other applicable costs will be displayed before you complete your purchase.

Payment must be made using one of the payment methods offered at checkout. Orders will not be processed until the required payment has been authorised.

AVAILABILITY AND PRE-ORDERS

All products are subject to availability.

Products marked as pre-order, made to order or in production may have longer lead times. Any dates provided are estimates and may change because of manufacturing, shipping or other circumstances outside our reasonable control.

If a significant delay occurs, we will contact you and explain the available options.

DELIVERY

Delivery costs and estimated delivery times are displayed at checkout or confirmed with you before dispatch.

We will deliver to the address entered when the order is placed. Please check that all delivery information is correct.

If you need to change the address, contact us immediately. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

We are not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

Unless a different delivery period has been agreed, consumer orders will be delivered without undue delay and normally within 30 days.

OWNERSHIP AND RESPONSIBILITY

Products become your responsibility when they are delivered to you or to a person identified by you to receive them.

Ownership of the products passes to you once we have received full payment.

CANCELLING AN ONLINE ORDER

Consumers purchasing online normally have the right to cancel an order within 14 days of receiving the goods without giving a reason.

You must notify us of your decision to cancel within this 14-day period. After notifying us, you have a further 14 days to return the goods.

To arrange a return, email info@theeverglo.com with your name, order number and details of the product being returned. Please wait for return instructions before sending anything back.

Products should be returned unused, uninstalled and, where possible, in their original packaging with all components and instructions.

You are responsible for the cost and safe return of unwanted goods unless we agree otherwise. We recommend using a tracked and insured delivery service.

We may make a reasonable deduction if unnecessary handling, use or installation has reduced the value of the product.

CUSTOM-MADE PRODUCTS

The right to cancel does not normally apply to products made to your specification or clearly personalised for you.

This does not affect your rights where a custom-made product is faulty, damaged, incorrectly supplied or not as described.

REFUNDS

Where a cancellation is accepted, refunds will be made to the original payment method.

We will process the refund within 14 days of receiving the returned goods or receiving acceptable evidence that they have been sent back.

Where required, we will refund the original standard delivery charge. Any additional amount paid for an upgraded delivery service will not normally be refunded.

Your bank or payment provider may require additional time to show the refund in your account.

DAMAGED, INCOMPLETE OR INCORRECT GOODS

Any goods received damaged, incomplete or incorrect must be reported to us within 3 days of delivery.

Please email info@theeverglo.com with:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

Please retain all packaging and do not install a product that appears damaged or incorrect.

Prompt reporting helps us investigate the delivery and resolve the matter quickly. The three-day reporting request does not affect your statutory rights.

FAULTY PRODUCTS

Products supplied to consumers must be of satisfactory quality, fit for purpose and as described.

If you believe a product is faulty, stop using it where it may be unsafe and contact us before returning or attempting to repair it.

Depending on the circumstances and your legal rights, we may offer a repair, replacement or refund. Nothing in these terms limits your statutory rights.

INSTALLATION AND SAFETY

Everglo lighting products must be installed by a suitably qualified electrician in accordance with:

• The supplied installation instructions
• The product specification
• Applicable electrical and building regulations
• Good professional practice

The electrical supply must be safely isolated before installation, inspection or maintenance.

Do not install a product that appears damaged, incomplete or unsuitable for the intended location.

We are not responsible for faults or damage caused by incorrect installation, unauthorised modification, misuse, unsuitable electrical supplies or failure to follow the supplied instructions. This does not limit our responsibility for products that were faulty when supplied.

WARRANTIES

Any product-specific warranty period will be shown on the relevant product page, packaging or warranty documentation.

A warranty is additional to, and does not replace, your statutory rights.

Warranty cover does not normally include ordinary wear and tear, accidental damage, misuse, incorrect installation, unauthorised alterations or damage caused by unsuitable electrical conditions.

Proof of purchase may be required when making a warranty claim.

OUR RESPONSIBILITY TO YOU

We do not exclude or limit responsibility where doing so would be unlawful. This includes responsibility for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Breach of your statutory rights

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

If you are purchasing as a consumer, we are not responsible for business losses, including loss of profit, revenue, business or commercial opportunity.

EVENTS OUTSIDE OUR CONTROL

We are not responsible for delays or failure caused by events outside our reasonable control, including transport disruption, manufacturing delays, customs delays, industrial action, severe weather, supply shortages or interruption to utilities.

We will take reasonable steps to minimise the effect of any delay and keep you informed where appropriate. Your legal rights regarding serious delays remain unaffected.

WEBSITE USE AND INTELLECTUAL PROPERTY

All website content, including the Everglo name, logo, product designs, images, graphics and written content, belongs to Glow-Tech Lighting Limited or is used with permission.

You may use the website for personal shopping and information purposes. You may not reproduce, distribute, modify or commercially use our content without prior written permission.

You must not misuse the website, attempt unauthorised access or introduce malicious software.

PERSONAL INFORMATION

We process personal information in accordance with our Privacy Policy.

Information provided when ordering may be used to process payment, arrange delivery, provide customer support, prevent fraud and meet our legal obligations.

CHANGES TO THESE TERMS

We may update these terms occasionally. The terms applying to your purchase will be those displayed when your order is placed.

GOVERNING LAW

These terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory protections and bring proceedings in the courts available to you under applicable law.

If you have any questions about an order or these terms, contact:

Everglo
Glow-Tech Lighting Limited
Unit 17 Grosvenor Way
London
England
E5 9ND

Company number: 14964472
Email: info@theeverglo.com