Delivery & Returns
We want your Everglo order to arrive safely and for your shopping experience to be straightforward.
DELIVERY
Delivery costs and estimated delivery times are displayed at checkout before payment.
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Products marked as pre-order or in production may have longer lead times. Any estimated availability will be shown on the product page or confirmed after ordering.
Please check that your delivery address is correct before completing your order. If you need to make a change, contact us as soon as possible at info@theeverglo.com. We cannot guarantee that an address can be changed once an order has been dispatched.
DELIVERY PROBLEMS
Any goods received damaged, incomplete or incorrect must be reported to us within 3 days of delivery. Please email info@theeverglo.com and include:
• Your order number
• A description of the issue
• Clear photographs of the item and packaging
Please retain all packaging and do not install a product that appears damaged or incorrect.
Reporting damage promptly helps us investigate the delivery and resolve the issue quickly. This reporting period does not affect your statutory rights.
RETURNS
If you change your mind, you may cancel your order within 14 days of receiving it. After notifying us, you have a further 14 days to return the item.
To arrange a return, email info@theeverglo.com with your name, order number and the item you wish to return. Please wait for return instructions before sending anything back.
Returned products should be unused, uninstalled and, where possible, in their original packaging with all components and instructions included.
You are responsible for the cost and safe return of unwanted items. We recommend using a tracked and insured delivery service, as the item remains your responsibility until it reaches us.
If handling or installation has reduced the value of a returned product, a reasonable deduction may be made from the refund. This does not affect your rights where an item is faulty, damaged or incorrectly supplied.
CUSTOM-MADE PRODUCTS
Products made to your specification or personalised for you cannot normally be returned because you have changed your mind. This does not affect your rights if the product is faulty, damaged or not as described.
REFUNDS
Approved refunds will be made to the original payment method.
Refunds will be processed within 14 days of receiving the returned item or acceptable evidence that it has been sent back. Where applicable, the original standard delivery charge will also be refunded. Any additional cost paid for an upgraded delivery service is not refundable.
Please allow additional time for your bank or card provider to show the refund in your account.
FAULTY PRODUCTS
If you believe your product is faulty, please contact us before returning it. Include your order number, a description of the fault and photographs or video where helpful.
Depending on the circumstances, we will arrange an appropriate repair, replacement or refund in accordance with your statutory rights.
CONTACT US
For delivery or return enquiries, please email: