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Privacy Policy

Last updated: 01/09/2026

Everglo respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit theeverglo.com, purchase our products, contact us or otherwise interact with Everglo.

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1. Who we are

Everglo is a trading name of:

GLOW-TECH LIGHTING LIMITED
Company number: 14964472
Registered office: Unit 17 Grosvenor Way, London, England, E5 9ND

Glow-Tech Lighting Limited is the data controller responsible for your personal information.

For questions about this Privacy Policy or how we use your information, contact:

Email: info@theeverglo.com
Website: theeverglo.com

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2. Information we collect

Depending on how you interact with us, we may collect:

  • Your name

  • Billing and delivery addresses

  • Email address and telephone number

  • Order and purchase information

  • Account login information, if you create an account

  • Communications you send to us

  • Delivery, return, refund and warranty information

  • Product reviews or feedback

  • Marketing preferences

  • Technical information, including your IP address, browser, device type and operating system

  • Website activity, such as pages viewed and products added to your basket

  • Cookie identifiers and analytics information

  • Limited payment information, such as payment status, transaction reference and payment method

Payments are processed securely by our payment service providers. We do not normally receive or store your complete payment-card details.

Please ensure that the information you give us is accurate and let us know if it changes.

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3. How we collect your information

We collect personal information:

  • Directly from you when you place an order, create an account, contact us, submit a form, request support or subscribe to marketing

  • Automatically when you use our website, through cookies and similar technologies

  • From service providers involved in payments, delivery, fraud prevention and website operation

  • From publicly available sources where lawful and relevant.

 

4. How and why we use your information

We use your personal information for the following purposes:

Processing orders

We use your information to:

  • Process and confirm your order

  • Take or verify payment

  • Arrange delivery

  • Provide order updates

  • Manage cancellations, returns and refunds

  • Provide product support and warranty services

Our lawful basis is the performance of our contract with you and taking steps at your request before entering into that contract.

Customer service

We use your information to answer questions, handle complaints and provide assistance with products, installation, delivery, returns and warranties.

Our lawful basis is performance of our contract with you or our legitimate interest in providing effective customer service.

Operating and improving our website

We may use technical and usage information to maintain website functionality, understand how visitors use the website, improve its design and performance, and identify technical problems.

Our lawful basis is our legitimate interest in operating and improving our business. Where non-essential cookies are involved, we rely on your consent.

Security and fraud prevention

We may use personal information to protect our customers, website and business, verify transactions, prevent fraud and misuse, and investigate suspicious activity.

Our lawful basis is our legitimate interest in protecting our business and customers and, where applicable, compliance with legal obligations.

Legal and accounting requirements

We use and retain certain information to maintain accounting and tax records, respond to legal claims and comply with applicable laws, court orders and regulatory requirements.

Our lawful basis is compliance with a legal obligation or our legitimate interest in establishing, exercising or defending legal claims.

Marketing

If you have chosen to receive marketing, we may send you information about products, launches, promotions and Everglo news.

We rely on your consent where consent is required. In certain circumstances, we may contact existing customers about similar products where permitted by law and where they were given an opportunity to opt out.

You can stop receiving marketing at any time by:

We may still send essential service communications relating to an order, delivery, return, warranty or customer-service request.

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5. Cookies and similar technologies

Our website uses cookies and similar technologies to:

  • Enable essential website, basket and checkout functions

  • Remember your preferences

  • Keep the website secure

  • Measure website performance and visitor activity

  • Support analytics, advertising or marketing where enabled

Strictly necessary cookies may operate without consent because they are required for the website to function.

We will request your consent before placing non-essential analytics, advertising or marketing cookies. You can accept, reject or adjust these cookies through our cookie banner or cookie settings.

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6. Who we share your information with

We may share relevant personal information with trusted organisations that help us provide our services, including:

  • Wix and website-hosting or ecommerce service providers

  • Payment processors and banks

  • Delivery and courier companies

  • IT, email, cloud-storage and customer-support providers

  • Analytics and marketing providers, where you have given any required consent

  • Professional advisers, including accountants, insurers and legal advisers

  • Fraud-prevention and security providers

  • Government bodies, regulators, law-enforcement agencies or courts where required by law

  • A buyer, investor or adviser if our business is sold, reorganised or transferred

We only provide these organisations with the information reasonably required for their role. Where they process information on our behalf, they must protect it and use it only in accordance with our instructions and applicable law.

We do not sell your personal information.

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7. International transfers

Some of our technology, hosting, payment or other service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure an appropriate level of protection. Depending on the destination, this may include:

  • A UK adequacy regulation

  • The UK International Data Transfer Agreement

  • The UK Addendum to the EU Standard Contractual Clauses

  • Other legally recognised safeguards

You may contact us for more information about the safeguards used for relevant international transfers.

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8. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, tax, accounting, warranty, fraud-prevention and dispute-resolution requirements.

In general:

  • Order, invoice, payment and accounting records are normally retained for up to six years after the relevant accounting period, or longer where legally required

  • Customer-service and enquiry records are retained for as long as necessary to resolve the matter and manage any related claim

  • Warranty information may be retained for the applicable warranty period and a reasonable period afterwards

  • Account information is retained while the account remains active and for an appropriate period after closure

  • Marketing information is retained until you unsubscribe, withdraw consent or object, although we may retain a minimal suppression record to ensure we honour your request

  • Cookie information is retained according to the duration stated in our cookie settings

We may retain information for longer if required by law or in connection with legal proceedings.

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9. How we protect your information

We use appropriate technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, accidental loss or destruction.

These measures may include secure website connections, access controls, trusted payment processors and security measures provided by our website and technology suppliers.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

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10. Your data-protection rights

Depending on the circumstances, you may have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of your information

  • Restrict how we use your information

  • Object to certain uses of your information, including direct marketing

  • Receive or transfer certain information in a portable format

  • Withdraw consent where we rely on consent

These rights are not absolute and may be subject to legal exceptions.

You have an absolute right to object to the use of your personal information for direct marketing.

To exercise a right, email info@theeverglo.com We may request information needed to confirm your identity. We normally respond within one month, although the law permits additional time in certain circumstances.

You will not normally be charged for exercising your rights. However, a reasonable fee may be charged, or a request refused, if it is manifestly unfounded or excessive.

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11. Automated decisions

We do not currently make decisions about customers based solely on automated processing where those decisions produce legal or similarly significant effects.

Our payment, security or fraud-prevention providers may use automated systems to assess transactions. Please consult the relevant provider’s privacy notice for further information.

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12. Children’s privacy

Our website and products are not directed at children, and we do not knowingly collect personal information directly from children.

If you believe a child has provided personal information to us without appropriate permission, please contact us so that we can investigate and take appropriate action.

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13. Third-party websites

Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices or content of those websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

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14. Complaints

If you have concerns about how we use your personal information, please contact us first at info@theeverglo.com so that we can try to resolve the matter.

You also have the right to complain to the UK Information Commissioner’s Office:

Information Commissioner’s Office
Website: ico.org.uk/make-a-complaint
Telephone: 0303 123 1113

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15. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our website, services, suppliers or legal obligations.

The latest version will always be published on this page, with the date of the most recent update shown at the top.

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16. Contact us

For privacy questions or requests, contact:

GLOW-TECH LIGHTING LIMITED
Trading as Everglo
Company number: 14964472
Unit 17 Grosvenor Way
London
England
E5 9ND

Email: info@theeverglo.com
Website: theeverglo.com

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